Warranty and Repair Policy

1. Manufacturer’s Warranty
All products sold by this store are brand-new, genuine Hong Kong official goods. Warranty services are provided directly by the relevant brand’s official distributor or manufacturer.
The warranty period and terms are subject to the latest announcements of the manufacturer.
Customers are required to retain the purchase receipt issued by our store and any warranty stickers affixed to the product packaging (if applicable) as proof of warranty eligibility.

2. Repair Procedure
Direct Contact with Manufacturer
If a product develops a functional defect caused by non-human factors during the warranty period, customers must bring the product together with the purchase receipt directly to the official service or repair center of the respective brand for inspection and repair.
No Repair Handling Service
This store does not provide repair forwarding, repair handling, or collection services.
All hardware-related issues must be handled directly between the customer and the manufacturer to ensure accuracy of information and repair progress.
PlayStation Products
Please visit the PlayStation Hong Kong Authorized Service Center:
https://www.playstation.com/zh-hant-hk/support/hardware/service-center/
Razer Products
Customer Service WhatsApp Hotline: +852 9755 6132
(Office hours: Monday to Friday, 09:00–18:00; closed on weekends and public holidays)

3. Warranty Exclusions
The following situations are generally not covered by warranty, and the manufacturer reserves the right to refuse repair or charge additional fees:
Including but not limited to:
Damage caused by human factors, accidents, negligence, misuse, or improper operation;
Use of non-original or unauthorized accessories;
Unauthorized disassembly, modification, replacement of parts, or removal/tampering of warranty stickers;
Normal wear and tear (e.g. cosmetic wear, scratches, or battery degradation);
Product compatibility issues (e.g. accessories incompatible with certain games or non-designated platforms).

4. Data Disclaimer
Data Backup Responsibility
Prior to sending a product for repair, customers are solely responsible for backing up all data stored on the product, including but not limited to game saves, photos, and account information.
Risk of Data Loss
The repair process (such as motherboard replacement or system reset) may result in data loss.
Neither the Company nor the manufacturer’s authorized service centers shall be liable for any loss or damage of data.