1. Inspection Upon Delivery & Packaging Disclaimer
Packaging Disclaimer:
All products sold on this store are brand new and genuine. Product packaging (including outer cartons and inner boxes) serves a protective purpose only. During shipping, minor dents, scratches, or wear may occur. Such conditions do not affect product functionality and do not qualify for return, exchange, or refund.
The Company reserves the right to reject any request for return or exchange based solely on packaging appearance.
2. Warranty & Defect Handling
All products (including consoles and accessories) are subject to the official manufacturer’s warranty terms.
All PlayStation products, game discs, game cartridges, collector’s editions, and digital virtual goods are non-returnable and non-exchangeable once sold.
If any operational issue or malfunction occurs, customers are required to bring the product along with the purchase receipt to the official service center of the respective brand for inspection and repair.
To ensure professional assessment, we do not provide in-house inspection, repair, or replacement services. All hardware issues must be determined by the manufacturer’s authorized service center.
PlayStation Service Center: Please refer here
Razer Customer Service WhatsApp Hotline:
+852 9755 6132 (Office hours: Monday to Friday, 09:00–18:00; closed on weekends and public holidays)
3. Order Modification & Return Policy
Once an order is confirmed, no cancellation, return, or refund will be accepted for any reason, including but not limited to incorrect model selection, color change, or compatibility issues.
Order Modification:
If you need to modify order details (e.g., delivery address), please contact us before the order status changes to “Shipped” or at least 2 working days prior to the scheduled delivery date (whichever is earlier).
Exceptional Return Arrangement:
In very limited cases where the Company agrees to a return or refund at its sole discretion after shipment, the product must remain brand new and unopened, including all accessories and gifts.
Game software (physical or digital), digital codes, opened items, or products with activated warranty are strictly non-returnable.
The Company reserves the right to deduct up to 30% of the original order amount as an administrative handling fee.
4. Refund Process
Processing Time:
Refunds generally take 2–4 weeks to process, depending on the bank or payment provider.
Refund Method:
Refunds will be issued via the original payment method.
Refund Amount Details
A. Full Refund:
A full refund will be provided in the following cases:- Product defects (excluding PlayStation products, game discs, cartridges, collector’s editions, and digital goods)
- Errors attributable to the Company (e.g., incorrect item shipped)
- Orders canceled by the Company due to out-of-stock or inability to fulfill
B. Refund with Deduction of Third-Party Fees:For refunds not related to product issues, the Company will deduct applicable third-party transaction fees. Applicable scenarios include but are not limited to:
- Customer-initiated cancellations within the standard fulfillment period (20 working days) or within 20 working days after the official release date of pre-order products (whichever is later)
- Duplicate orders
- Payment issues or failed payment verification (e.g., flagged as abnormal or high-risk by issuing banks or payment providers)
Actual Refund Amount = Order Amount – Third-Party Transaction Fees
Note: Such fees are charged by third-party institutions (e.g., payment gateways, credit card issuers, e-wallet providers, installment platforms). The Company only deducts the actual fees incurred and does not impose additional charges.
Shipping Fees:
Shipping fees are non-refundable unless the return is due to product defects or Company error.
Free Gifts:
All gifts must be returned together with the product. Otherwise, their full retail value will be deducted from the refund.
5. Unauthorized Credit Card Transactions (Fraud)
If a cardholder claims that a transaction is unauthorized (fraudulent use of a credit card), the cardholder must contact the issuing bank directly to initiate a dispute (chargeback).
The Company will handle the case based on the investigation results and final decision of the issuing bank or payment provider and will cooperate by providing relevant transaction records.
Before the transaction is confirmed, the Company reserves the right to suspend shipment, cancel the order, or withhold service.
If the transaction is determined to be unauthorized, the refund will be processed in accordance with the bank’s decision. If the transaction is deemed valid, it will be treated as an authorized order and no refund will be granted.
Important Notice:
All digital virtual goods (including but not limited to PSN credits and digital codes) are considered fulfilled once delivered.
In the event of a disputed transaction, the Company will cooperate with the investigation but does not guarantee any refund or reissuance.
The Company will handle the case based on the investigation results and final decision of the issuing bank or payment provider and will cooperate by providing relevant transaction records.
Before the transaction is confirmed, the Company reserves the right to suspend shipment, cancel the order, or withhold service.
If the transaction is determined to be unauthorized, the refund will be processed in accordance with the bank’s decision. If the transaction is deemed valid, it will be treated as an authorized order and no refund will be granted.
All digital virtual goods (including but not limited to PSN credits and digital codes) are considered fulfilled once delivered.
In the event of a disputed transaction, the Company will cooperate with the investigation but does not guarantee any refund or reissuance.
