Privacy Policy

Dropzone (Hong Kong) Limited (hereinafter referred to as the “Company” or “we”) is committed to protecting your privacy. This Privacy Policy is formulated in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and explains how we collect, use, and protect your personal data.

1. Purpose of Data Collection

When you use this Website, register an account, or make a purchase, we may collect your personal data, including but not limited to your name, telephone number, email address, delivery address, and transaction records. Such data will be used for the following lawful purposes:
Order Processing: To process your orders and arrange payment and delivery services.
Customer Service: To respond to your enquiries and handle warranty, repair, return, or exchange requests.
Operational Communications: To send you order status updates, delivery notifications, or important service-related notices.
Marketing (with your consent only): To provide you with information about gaming products, promotional offers, or membership activities (see Section 5 below).

2. Data Transfer and Disclosure
We treat your personal data as confidential. However, where necessary, we may disclose or transfer relevant data to the following third parties (within or outside Hong Kong) for service fulfillment purposes:
Logistics partners, for delivery arrangements;
Manufacturers and distributors, such as Sony PlayStation, Razer, or their authorized service centers, for product warranty, repair, or replacement services;
Payment service providers, including banks and financial institutions, for processing credit card or electronic payment transactions.
We may also disclose your personal data in the following circumstances:
Legal Requirements: Where disclosure is required by Hong Kong law, court orders, or lawful requests from law enforcement authorities (e.g. police investigations).

3. Data Security and Retention
We implement reasonable and appropriate technical and administrative measures to protect your personal data and restrict access to prevent unauthorized use or disclosure.
Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected (e.g. until the expiry of warranty periods), or as required by applicable laws. Thereafter, the data will be securely destroyed or anonymized.

4. Use of Cookies
This Website uses cookies to enhance user experience, such as remembering shopping cart contents and login status. You may disable cookies through your browser settings; however, this may result in certain Website functions being unavailable.

5. Direct Marketing

We may wish to use your name, email address, and telephone number to send you promotional information relating to gaming consoles, accessories, and the latest offers.
We will not use your personal data for direct marketing purposes without your prior consent.
If you do not wish to receive such promotional materials, you may opt out at any time free of charge by following the “Unsubscribe” link in our marketing messages or by contacting us via email.

6. Right of Access and Correction
Under the Ordinance, you have the right to request access to and correction of your personal data held by us.
To exercise this right, please contact Dropzone Customer Service in writing or by email. For ease of processing, we recommend stating “Request for Personal Data Access/Correction” in the email subject line.
Email: dropzone.cs@dropzone.asia

7. Policy Updates
The Company reserves the right to amend this Privacy Policy at any time. Any revised version will be published on this Website and shall take effect immediately upon posting.

Last updated: 26 January 2026